Short steps to continue your report without losing the draft or sharing more data than necessary.
Camera or photos will not openCheck the permission and return to the same photo step.
- Open NamicGreen in the device settings and allow Camera or Photos.
- Return to the app. The draft stays on this device until you send it.
The location is not rightTry again or set the point intentionally.
- Enable location access for NamicGreen in the device settings.
- Before sending, review the point and choose whether the public location is approximate, exact or private.
No connection or upload stopsPhotos and the draft stay on the device while they have not been sent.
- Keep the app open until the connection returns, or try again later on the same device.
- Do not remove the app or its data while a draft is pending.
I cannot access my accountUse password recovery rather than creating a second account.
- In Profile, choose password recovery and enter the same email address.
- The response is always neutral to protect whether an account exists.
I need to report public contentUse Report content on the relevant public page.
- Choose the reason that best describes the issue and add only necessary context.
- Moderators can hide public content without deleting the internal audit trail.
Email support
til@namicgreen.io
If these steps do not solve the problem, email us. Do not send passwords, access codes or private photos by email.